WhatsApp for business
WhatsApp bots for support, sales, and bookings
Shwi helps you run WhatsApp conversations for common customer tasks, with handoff to your team when a person needs to step in.
Use cases
Common ways businesses use WhatsApp
Automate routine conversations and free your team for cases that need a human.
Customer support
Answer FAQs about hours, shipping, and order status. Escalate complex issues to an agent.
Lead generation
Collect contact details and qualifying questions from prospective customers.
Appointment booking
Let customers check availability, book slots, and receive reminders.
E-commerce
Share product catalogs and guide customers through purchase decisions in chat.
Feedback and surveys
Follow up after a purchase or delivery to collect satisfaction scores.
How we help
WhatsApp integration support
We handle the infrastructure so you can focus on the conversation flows.
Webhook handling
Receive and process incoming WhatsApp messages from your customers in real time.
Conversation flows
Build multi-step flows with buttons, lists, and media.
Agent handoff
Route conversations to your support team when automation is not enough.
Setup
One-time setup and build fees
A once-off project fee based on integration complexity. All prices in ZAR.
Starter
R5,000
Once-off
Simple flow with static responses and external integrations.
API
R10,000
Once-off
Integrate with external APIs.
CRM
R15,000
Once-off
Integrate with external APIs and establish systems like CRMs.
Full
R20,000
Once-off
Everything above, plus payments.
Final scope is confirmed during discovery. Contact us for a quote tailored to your flows.
Monthly
Monthly platform fees
Ongoing hosting, monitoring, and support for your WhatsApp integration.
Essential
R890
per month
Platform hosting and monitoring. Integration updates quoted separately when you need changes.
Managed
R2,199
per month
Platform hosting, monitoring, and unlimited integration updates included.
Message fees
WhatsApp message fees
WhatsApp charges per delivered message based on category and market. Shwi does not add markup to what WhatsApp charges - you pay Meta's published rates directly.
User-initiated conversations
When a customer messages you first, a 24-hour service window opens. Replies during this window are not charged by WhatsApp.
View WhatsApp ratesService messages
Responses to customer inquiries during the service window. WhatsApp does not charge for service messages.
View WhatsApp ratesUtility messages
Order updates, delivery notifications, and other non-promotional messages triggered by a user action. Rates vary by market.
View WhatsApp ratesAuthentication messages
One-time passwords and identity verification codes sent on WhatsApp. Rates vary by market.
View WhatsApp ratesMarketing messages
Promotional offers, product suggestions, and campaign messages. Rates vary by market.
View WhatsApp ratesRates are set by Meta and vary by message category and country. See the official WhatsApp Business Platform pricing page for current South Africa rates.
Related services
Explore more from Shwi
Combine prepaid, SMS, and WhatsApp from one business account.
Interested in WhatsApp?
Tell us about your use case and we will help you plan a bot that fits.